Terms & Conditions

TERMS & CONDITIONS

The terms and conditions are updated with

Effective Date: 16 September 2026

Welcome to the official websites of Doctor Thangs Herbaceuticals.

These Terms & Conditions govern your access to and use of the websites operated by Doctor Thangs Herbaceuticals, including [www.drthangs.com](http://www.drthangs.com) and [www.drthangs.in] (http://www.drthangs.in) (collectively referred to as the “Website” or “Site”).

By accessing, browsing, registering on, placing an order through, or otherwise using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions, together with our Privacy Policy and any other policies or notices published on the Website.

If you do not agree with these Terms & Conditions, please do not use the Website.

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1. DEFINITIONS

For these Terms & Conditions:

“Doctor Thangs,” “Company,” “we,” “us” or “our”** refers to Doctor Thangs Herbaceuticals.

“User,” “you,” or “your”** refers to any person accessing, browsing, registering on, or using the Website.

“Website” or “Site”** refers to [www.drthangs.com](http://www.drthangs.com), [www.drthangs.in](http://www.drthangs.in) and any related pages, features or services operated by Doctor Thangs Herbaceuticals.

“Products” refers to products displayed, marketed, distributed or sold through the Website, including nutraceuticals, dietary supplements, food products, beverages, packaged water, wellness products and other products offered by Doctor Thangs, as applicable.

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2. USE OF THE WEBSITE

The Website is intended to provide information about Doctor Thangs Herbaceuticals, its products, brands, manufacturing capabilities, services and business activities.

You agree to use the Website only for lawful purposes and in a manner that does not:

* Violate any applicable law or regulation;
* Infringe the rights of Doctor Thangs or any third party;
* Interfere with the operation or security of the Website;
* Attempt to gain unauthorized access to any part of the Website;
* Introduce malicious code, viruses or other harmful material;
* Misuse, copy, reproduce or commercially exploit Website content without authorization; or
* Use the Website for fraudulent, misleading or unlawful activities.

Doctor Thangs reserves the right to restrict, suspend or terminate access to the Website where reasonably necessary, including in cases of misuse, unauthorized activity, violation of these Terms & Conditions or applicable law.

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3. WEBSITE INFORMATION & PRODUCT DISCLAIMER

The information provided on the Website is intended for general informational and educational purposes.

Information relating to nutrition, dietary supplements, wellness, ingredients, beverages, food products or other products should not be interpreted as medical advice, diagnosis or treatment.

Our products are not intended to replace professional medical advice, diagnosis or treatment where such professional care is required.

Users should carefully read the product label, directions for use, ingredients, warnings and other information provided with the relevant product before use.

Individuals with specific medical conditions, those taking medication, pregnant or breastfeeding women, children, or individuals with particular dietary or health requirements should seek appropriate professional advice before consuming any product where such advice is warranted.

Product information, formulations, packaging, availability and specifications may change from time to time.

Any product-related statements on the Website are subject to applicable laws, regulations, standards and the approved or applicable product labeling.

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4. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated, all content appearing on the Website—including but not limited to:

* Text
* Logos
* Brand names
* Trademarks
* Product names
* Product images
* Photographs
* Graphics
* Illustrations
* Videos
* Audio
* Designs
* Packaging artwork
* Layouts
* Documents
* Downloadable materials and
* Other Website content

is owned by, licensed to, or otherwise lawfully used by Doctor Thangs Herbaceuticals and is protected by applicable intellectual property laws.

No part of the Website may be copied, reproduced, modified, republished, uploaded, transmitted, distributed, displayed, commercially exploited, or otherwise used without prior written permission from Doctor Thangs Herbaceuticals, except where such use is expressly permitted by applicable law.

All rights not expressly granted are reserved.

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5. TRADEMARKS & BRAND NAMES

Doctor Thangs, DR. THANGS, ETEMAD, BATNASHAK BATIKA, ZULAL, NUROMENT, NEUROMENT and other names, logos, marks and brand identities associated with Doctor Thangs may constitute registered or unregistered trademarks, service marks or proprietary brand assets of Doctor Thangs Herbaceuticals or their respective owners.

Nothing on the Website shall be interpreted as granting any license or right to use any trademark, logo or brand name without prior written authorization.

Unauthorized use of trademarks, logos, product identities or other proprietary material may violate applicable intellectual property laws.

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6. ACCURACY OF INFORMATION

Doctor Thangs makes reasonable efforts to maintain accurate and current information on the Website.

However, the Website may contain typographical errors, outdated information, omissions or inaccuracies, particularly where product specifications, pricing, availability, packaging, regulatory requirements or other information changes.

Doctor Thangs reserves the right to correct, modify or update Website information at any time without prior notice.

Information obtained from third-party sources, where applicable, may be subject to the accuracy and reliability of those sources.

Doctor Thangs does not guarantee that all information available on the Website will always be complete, current, accurate or error-free.

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7. PRODUCT AVAILABILITY & SPECIFICATIONS

Product availability may vary depending on location, inventory, regulatory requirements, manufacturing schedules and other circumstances.

Doctor Thangs reserves the right to:

* Modify product specifications
* Change packaging
* Discontinue products
* Update formulations where legally and commercially appropriate;
* Change product availability and
* Correct product descriptions or other information

without prior notice.

Images displayed on the Website are for representation purposes and actual packaging, color, appearance, quantity or labeling may vary.

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8. ORDERS & ACCEPTANCE

Where the Website permits online ordering, placing an order constitutes an offer to purchase the selected product(s).

An order is subject to availability, verification and acceptance by Doctor Thangs.

Doctor Thangs reserves the right to decline, cancel or limit an order where reasonably necessary, including in circumstances involving:

* Product unavailability
* Incorrect pricing or product information
* Payment issues
* Suspected fraudulent activity
* Delivery restrictions
* Regulatory restrictions
* Incorrect customer information
* Other legitimate operational or legal reasons.

Where an order is cancelled by Doctor Thangs after payment has been received, any eligible refund will be processed in accordance with the applicable payment and refund policy.

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9. ORDER CANCELLATION

Once an order has entered processing, cancellation may not be possible.

Customers should contact Doctor Thangs as soon as possible if they wish to request cancellation.

A cancellation request does not automatically guarantee cancellation. The ability to cancel an order may depend upon its processing, dispatch and fulfillment status.

Where an order has already been dispatched, the customer may need to follow the applicable delivery, return or replacement procedure.

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10. PAYMENTS

Payments, where enabled on the Website, shall be processed through the payment methods and payment gateways made available on the relevant page.

You agree to provide accurate and complete payment and billing information.

Doctor Thangs does not retain sensitive payment information beyond what is necessary and permitted for processing, reconciliation, customer service, accounting, legal and regulatory purposes, subject to applicable law and the practices of the relevant payment service provider.

Payment gateway services may be subject to the terms and conditions and privacy policies of the respective payment provider.

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11. RETURNS, REFUNDS & REPLACEMENTS

Because our products may include food, nutraceuticals, dietary supplements, beverages and other consumable or wellness products, returns and refunds may be subject to product-specific conditions.

No blanket assurance of refund or replacement should be inferred merely from these Terms & Conditions.

Where applicable, a customer may be eligible for a replacement, refund or other appropriate resolution in circumstances such as:

* Product received in damaged condition
* Incorrect product supplied
* Missing items
* Manufacturing or packaging defects
* Product received in an unacceptable condition
* Other circumstances covered by the applicable return/refund policy or consumer law.

Any claim relating to damaged, incorrect or defective products should be reported within the period specified in the applicable order or return policy, together with relevant evidence such as photographs, order details, invoice information and batch/lot details where applicable.

Refunds, where approved, will generally be processed through the original payment method or another appropriate method permitted by applicable law and payment-system requirements.

Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or remedies that cannot lawfully be excluded under applicable law.

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12. DELIVERY

Delivery timelines displayed on the Website or communicated by Doctor Thangs are estimates unless expressly stated otherwise.

Delivery may be affected by factors including:

* Product availability
* Shipping location
* Logistics providers
* Weather or natural events
* Government restrictions
* Public holidays
* Transportation disruptions and
* Other circumstances beyond the Company's reasonable control.

Customers are responsible for providing accurate delivery information.

Doctor Thangs shall not be responsible for delays resulting from incorrect or incomplete information supplied by the customer.

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13. SMS, EMAIL & COMMUNICATIONS

Where you voluntarily provide your mobile number or email address and provide the applicable consent, Doctor Thangs may communicate with you regarding:

* Orders
* Deliveries
* Account-related matters
* Customer support
* Product or service information
* Business communications and
* Promotional communications, where permitted by applicable law and consent requirements.

Marketing communications will be handled in accordance with applicable telecommunications, privacy, and consent requirements.

Where applicable, users may opt out of promotional communications using the available unsubscribe or opt-out mechanism.

Transactional or service-related communications may continue where necessary to fulfill an order, provide a requested service or comply with legal obligations.

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14. PRIVACY & PERSONAL INFORMATION

Doctor Thangs respects the privacy of users of its Website.

Personal information collected through the Website may be used for legitimate purposes including:

* Processing orders
* Delivering products
* Providing customer support
* Responding to enquiries
* Managing accounts
* Processing payments
* Improving Website functionality
* Providing requested information
* Complying with legal and regulatory obligations
* Sending communications where permitted.

Personal information will be handled in accordance with our Privacy Policy and applicable data-protection and privacy laws.

We do not sell personal information to third parties.

Where service providers, payment processors, logistics partners, technology providers or other third parties are required to perform legitimate business functions, relevant information may be shared only to the extent reasonably necessary and subject to applicable legal and contractual requirements.

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15. THIRD-PARTY WEBSITES & SERVICES

The Website may contain links to third-party websites, platforms, payment gateways, social-media pages or other external services.

Such links are provided for convenience or informational purposes.

Doctor Thangs does not control and is not responsible for the content, availability, security, privacy practices or policies of third-party websites.

Your use of third-party websites or services is subject to the terms and policies of those respective third parties.

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16. USER-SUBMITTED CONTENT

Where the Website permits users to submit reviews, comments, enquiries, feedback, images or other material, the user remains responsible for the content submitted.

You agree not to submit content that is:

* False or misleading
* Illegal
* Defamatory
* Abusive
* Infringing on intellectual property rights
* Invasive of another person's privacy
* Obscene or inappropriate
* Malicious or harmful.

Doctor Thangs reserves the right to remove or decline to publish content that violates these Terms & Conditions or applicable law.

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17. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

Doctor Thangs does not warrant that:

* The Website will always be available
* The Website will operate without interruption
* The Website will be completely error-free
* Website content will always be current or complete
* The Website will be compatible with every device or system or
* Information obtained through the Website will meet every user's individual requirements.

Nothing in these Terms & Conditions shall exclude any warranty, guarantee, consumer right or remedy that cannot lawfully be excluded or limited under applicable law.

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18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Doctor Thangs Herbaceuticals shall not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, the Website.

This may include losses relating to business interruption, loss of data, loss of profits or other consequential losses, except where such liability cannot lawfully be excluded.

Nothing in these Terms & Conditions shall limit liability to the extent such limitation is prohibited by applicable law.

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19. USER INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Doctor Thangs Herbaceuticals, its officers, employees, representatives and authorized partners from claims, losses, liabilities, costs and expenses arising from:

* Your unlawful use of the Website
* Your violation of these Terms & Conditions
* Your infringement of intellectual property or other rights of third parties or
* Your misuse of Website content, services or products.

This clause shall not apply to the extent that the relevant claim results from the Company's own unlawful conduct or liability that cannot legally be transferred to the user.

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20. WEBSITE SECURITY

Doctor Thangs takes reasonable measures to maintain the security and functionality of the Website.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of any login credentials associated with their account and should immediately notify Doctor Thangs if they believe their account or credentials have been compromised.

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21. SUSPENSION OR TERMINATION

Doctor Thangs reserves the right to suspend, restrict, or terminate access to any part of the Website where reasonably necessary, including for security reasons, unlawful activity, misuse of the Website or violation of these Terms & Conditions.

Provisions concerning intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution and any other provisions that by their nature should survive termination shall continue to apply.

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22. CHANGES TO THE WEBSITE & TERMS

Doctor Thangs may modify, update, suspend or discontinue any portion of the Website, including its content, products, services, features or functionality.

We may also revise these Terms & Conditions from time to time.

The updated version will be published on the Website with the revised effective date. Your continued use of the Website after such changes are published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

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23. GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to applicable law and any mandatory jurisdictional requirements, disputes arising in connection with the Website, these Terms & Conditions, or transactions conducted through the Website shall be subject to the jurisdiction of the competent courts in the Union Territory of Jammu & Kashmir, with courts having territorial jurisdiction in Kashmir.

Nothing in this clause is intended to restrict any statutory right of a consumer or other person to approach a forum or authority where such right cannot legally be excluded.

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24. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue in full force and effect.

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25. ENTIRE AGREEMENT

These Terms & Conditions, together with the Privacy Policy, applicable product/order policies and any other terms expressly referenced on the Website, constitute the terms governing your use of the Website, unless a separate written agreement applies.

Where a specific service, transaction or section of the Website contains additional terms, those terms may apply to that particular service or transaction.

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26. CONTACT US

For questions, complaints, product enquiries, website-related matters or clarification regarding these Terms & Conditions, please contact:

Doctor Thangs Herbaceuticals
Srinagar, Jammu & Kashmir, India

Website: [www.drthangs.com] (http://www.drthangs.com)
Website: [www.drthangs.in] (http://www.drthangs.in)

Email: Please use the official contact email published on the Website.

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IMPORTANT NOTICE

The information presented on this Website is intended to provide general information about Doctor Thangs Herbaceuticals, its products, brands, manufacturing capabilities, and services.

Always refer to the product label and applicable product-specific instructions before use.

Nothing on this Website should be interpreted as a substitute for professional medical advice, diagnosis, or treatment.